Frequently asked questions

General FAQs
What is DUNNE jewellery made of?

Our jewellery is crafted from high-quality stainless steel and premium brass alloy,
designed to be durable, anti-tarnish, and stylish. The exact material description for each piece is listed on its product page.
How should I care for my DUNNE jewellery?

Wipe gently with a soft cloth after use and store it in the pouch provided. Avoid
harsh chemicals, perfumes, or excessive moisture for long-lasting shine.
What is the price range of your charms and jewellery?

Our charms start from ₹800–₹1000, while our demi-fine jewellery pieces range
between ₹3500–₹5000.
Do you offer returns or exchanges?

Yes, we offer hassle-free exchanges within 7 days of delivery if the product is unused, unworn, and in original packaging.
How long will delivery take?

Orders are usually shipped within 2–4 working days and delivered within 5–7 days
across India
Do you ship internationally?

Yes, we do ship internationally. Please note that international orders attract additional logistics costs and custom duties, which are the customer’s responsibility.

Product Related FAQs
How should I handle or take care of the product?

Follow our simple care guide: wipe after
use, store in the pouch provided, and avoid direct contact with chemicals, perfumes, or water.
Can I get my order customised?

Yes! You can create your own piece via the DUNNE App (Make Your Own section) or
order single pieces directly from our website.
How do I choose the correct size?

Refer to the size guide on the product
page. For help, you can reach our support team via WhatsApp.
Where are the stores located?

DUNNE currently operates online only through www.dunne.co.in and the DUNNE App.

Make Your Own - Customisation FAQs
Can I customise my own jewellery at DUNNE?

Yes! On the DUNNE App, you can choose a base (bracelet, chain, ring, or earrings), select your charms, and arrange them digitally before placing your order.
Can I order single pieces from your website?

Yes, you can order single jewellery pieces or charms directly without using the
customisation tool.
How do I share my preferred charm placement?
  1. Add placement notes on the last page of checkout.
  2. Share your arrangement directly with our team via call or WhatsApp after placing your order.
Can I change the arrangement after placing an order?

Yes, if you contact us within 24 hours of placing your order.
Do you help with design suggestions?

Absolutely! Our team can suggest layouts and arrangements. You can discuss this directly with us on call or WhatsApp.
Is there an extra cost for customisation?

No, you only pay for the base jewellery and
charms. Arrangement requests are free.
Can I add more charms to my piece later?

Yes, our jewellery is modular and versatile. You can always add new charms to your existing piece.
Will I get to see how my arrangement looks before shipping?

Yes! If you share your preferences, our team will send you a quick preview via
WhatsApp before finalising your order.

Payment FAQs
What payment options are available?

We accept UPI, debit/credit cards, net
banking, and Cash on Delivery (COD).
Can I convert COD to Prepaid?

Yes, reach out to us on WhatsApp or email before your order is dispatched.
Do you offer international shipping?

Yes, with additional duties and logistics charges borne by the customer.
Payment got debited but no confirmation received. What should I do?

Share your transaction details at support@dunne.co.in or on WhatsApp. Our team will verify and confirm your order.
Where can I connect for payment-related queries?

You can email us at support@dunne.co.in or WhatsApp us at +91-9654513729 (Mon–Sat, 10 AM – 6 PM IST).

Order FAQs
How will I know if the order is successfully placed?

You will receive an order confirmation via
email and WhatsApp.
How can I track my order?

You’ll get a tracking link via email/WhatsApp once your order is dispatched
What if my order has a missing or damaged item?

Contact us within 24 hours of delivery with images. We’ll arrange for an exchange/replacement.
How can I get updates regarding a delay in delivery?

Track your order with the link provided, or connect with us via WhatsApp for updates.
Can I change my shipping address if the order is already in transit?

Address changes are possible only before dispatch. Once shipped, we can help coordinate with the courier partner.

Return & Exchange
Can I return my order?

No refunds. Only exchanges and credit notes within 7 days are allowed if the product is unworn and in original packaging.
How can I cancel my order?

Cancellations are possible within 24 hours of placing the order, if it has not been shipped.
Can I exchange my order more than once?

No. Each order is eligible for one-time
exchange only.
What if I don’t find a suitable product in exchange?

You will receive a credit note, redeemable on our website.
How can I redeem my credit note?

Your credit note will include a unique code, which you can apply at checkout on your next purchase.